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Everything we get asked.

15 answers across 5 topics, written by the same people who answer the phone. If yours is not here, ask us — we add the good ones.

15 questions

01

Booking

Making one, changing one, booking on behalf of somebody else.

Choose your journey, pick a date and traveller count, and add it to your trip list. At checkout you enter traveller and billing details and pay securely by UPI. Your voucher arrives by email the moment payment is confirmed — usually within a minute.
No. You can book as a guest. Creating an account simply keeps your bookings, wishlist and traveller details in one place so the next booking takes about thirty seconds.
Yes. Enter their name as the lead traveller and your own email for the voucher, or theirs if you would rather it go directly to them. Add a note at checkout if the trip is a gift.
02

Payments

What we accept, what GST does, and what happens when a payment hangs.

We accept UPI through every major app — Google Pay, PhonePe, Paytm, BHIM and any bank UPI app. Payment is processed by our PCI-compliant gateway; we never see or store your payment credentials.
Yes. Every price on this site is the final, all-inclusive amount. GST for tour operator services is already inside the figure you see, and it is itemised on your invoice.
Failed UPI transactions are auto-reversed by your bank, normally within 3–5 working days. Nothing is captured on our side unless the gateway confirms success. Email us your order number and we will confirm the status the same day.
03

Cancellations

Windows, refund timelines and moving a date instead of cancelling.

It varies by journey and is stated on every product page before you book. Most day tours and tickets are free to cancel up to 24 hours before start; multi-day journeys need 7 to 21 days. Refunds go back to the original payment method.
Once approved, refunds are pushed to the gateway the same working day and reach your account in 5–7 working days depending on your bank.
Usually yes, and it is almost always cheaper. Email us at least 48 hours before departure and we will move the booking free of charge if the operator has availability.
04

On the trip

Who to call, what happens when a train is late, and who your guide is.

Your voucher carries a direct number for the operator and a 24-hour Omeega support line. Somebody answers both.
Tell us as soon as you know. For private tours and transfers we will move the pickup at no cost. For timed-entry tickets we will do everything we can, but monument slots are set by the authorities and cannot always be shifted.
Every guide we work with holds a Ministry of Tourism or state licence, and we use the same small pool of people repeatedly rather than whoever is free.
05

Practical

Seasons, visas, insurance — the things worth knowing before you book.

October to March for almost everything — comfortable days, cool nights and clear light. April and May are very hot in Rajasthan. Monsoon (June to September) is spectacular in Goa and the Western Ghats and quiet everywhere else.
No, but we will send you the documentation you need to support an e-visa application, including confirmed accommodation and itinerary, as soon as your booking is paid.
No. We strongly recommend arranging your own policy covering medical costs, cancellation and baggage before you travel.

Nothing matches that.

Try a shorter word — “refund”, “GST”, “guide” — or just ask us directly and a planner will answer it.

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✦Still stuck

Ask a person instead.

Send the dates and the city and you will get a real reply from the desk that covers it — usually inside a working day, and never a template. Already travelling? Your voucher has the operator's direct number on it.

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